Quintica partners with Biomni, introduces Service Catalogue and Request Management

PRLog (Press Release) – Jul 03, 2009 – IT service management specialist Quintica has partnered with independent software

vendor Biomni to add complementary software technologies to its service

management value proposition. With Biomni’s Service Catalogue and Request

Management software, Quintica can provide complete IT Infrastructure Library

(ITIL) version 3-aligned solutions to enable high performance corporate IT service

delivery.
According to Ingo Tuschardt, Quintica CEO, the partnership is strategic. “As an all

encompassing Service Management solutions provider, the addition of these software

solutions equips us to not only deliver the training, certification and processes

associated with an ITIL-aligned technology environment, but also the tools to support

that environment,” he explains.
Explaining the purpose of its Service Catalogue software, Angus Gregory, Biomni

CEO, notes that as IT evolves from a supporting function to a business enabling

function, it is critical that it provides its services from the business perspective.

“Organisations face the challenge of inefficiency and high costs when requesting

goods and services from multiple sources with conflicting procedures. ITIL V3

recommends the definition of standard services in an orderable Service Catalogue as a

first step to address this issue,” he says.
The Biomni orderable Service Catalogue enables business users to request and track

goods and services and eliminates confusion and costs that can arise from different

entry methods for different request types. It also enables enforcement of provisioning

standards without requiring manual intervention.
Meanwhile, explains Gregory, the Request Management suite enables business users

to request authorised combinations of goods and services contained in the

onlineService Catalogue. These goods and services may be offered by multiple

sources of supply and not just the internal IT organisation. “In combination, these

solutions provide business users with a self-service, single point of contact interface

to not only raise service requests, but also retain visibility of authorisation and

fulfilment processes.”
Dan van der Westhuizen, Quintica business development manager, says the decision

to partner with Biomni was based on an identified need for Service Catalogue and

Request Management tools. “Delivering ITIL-aligned service management starts with

structuring services and mapping these to business needs, followed by the

establishment of processes which guide service delivery. The Service Catalogue is an

essential requirement which supports service structure, while Request Management

provides a controlled environment to support smooth execution of all requests,” he

says.
While it partners with other ISVs, Gregory says it is through consulting partners that

the skills and services which are necessary to create ITSM solutions are added to its

software products. “The value-add for the end user is enhanced; our software on its

own provides the toolsets necessary to support ITIL V3-complaint IT organisations,

while Quintica adds the process and training to achieve best practice IT services

organisations.”
Gregory adds that Biomni also looks to its partners to forge a close relationship with

clients which can be leveraged for product development and enhancement in response

to user requirements. “In the short time we have worked together, Quintica has

impressed with the depth and breadth of its ITIL V3 expertise, to the extent that we

look forward to its influence in further developments of and enhancements to our

software technologies,” he concludes.
About Quintica

The Quintica Group is a leading provider of best practice service management

solutions in the Middle East and Africa. With offices in Johannesburg, Nairobi and

Lagos (Africa) and in Dubai, UAE, Quintica enables enterprises to maintain their

competitive edge in today’s dynamic market.

Quintica sets the highest standards for implementation, integration, consultation and

support services to its customers. This ensures that IT Service Management strategies

are deployed productively and with maximum results while meeting business

objectives. For more information about Quintica, please visit www.quintica.net
About Biomni

Biomni is strategically placed within the solution portfolios of leading global service

providers including Unisys Corporation, EDS, Dell, and continues to play a vital role

within the Computacenter managed service offering. The combination of our

pedigree, present day strategic relationships, and our market focus has enabled

continued innovation most recently reflected in our newly developed Connecta, the

first of its kind Management Console that enables powerful multi-customer SLA

monitoring independently of the source of a request, and independently of the

combination of fulfillment system and/or suppliers that fulfill a request. For more

information about Biomni, please visit www.biomni.com