“Challenges present opportunities,” says Trent, “and healthcare presents a lot of challenges.” One way Western plans to mitigate costs while maintaining the level of care is to refurbish and reissue the high quality custom powered wheelchairs that are often returned and mothballed after just months of use. “It’s just such a waste of money and resources to keep purchasing new equipment when there are perfectly capable and customizable options available. We need to preserve as many resources as we can to sustain viability in the rapidly declining reimbursement structure within the healthcare system.” Medicare and some state Medicaid programs have used equipment reimbursement rates for equipment that can reduce their costs anywhere from 35-60% compared to new equipment. That means that Medicare and private insurers can save up to 60%. Patient co-pays can be reduced by up to 60%, and philanthropy monies can have more impact on care through services rather than equipment. “Obviously we cannot use low quality, low cost products. We will use the best and most modular products available throughout our fleet to ensure usability, reliability and availability and customize the accessories needed for a perfect fit and positive outcome.”
The ALS population is not the only group who can benefit from such a program. There are many people who use powered wheelchairs for mobility and some who expire soon after receiving their equipment just the same. Their wheelchairs can sometimes be rebuilt, modified and reissued to someone who after evaluation presents as a low impact user, or someone who won’t put a lot of structural wear and tear on their equipment. They are perfect candidates for such a program and it can save the healthcare system a tremendous amount of money at the same time.
Both Western Home Care and Western Assistive Technology approach their business with a unique outcome measured approach that has put care before profit and say that providing better care is the catalyst for success from everyone’s standpoint. “More affordable options make services more available to the clients. Using the highest quality products help us all maintain trust between the patient, supplier, manufacturer, and clinician. It makes all the difference to be a solution focused company in the healthcare arena and the payors are thrilled that we can save them a significant amount of money in the process. Everyone’s needs are met and that’s what healthcare is supposed to be about.”
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Western Assistive Technology Consulting is a community resource and medical equipment supplier that specializes in providing outcome solutions through custom medical products and community education.
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